All Cleans require a standard $100 deposit to secure your booking (please note: your booking is not secured till a deposit is paid). Once your clean is completed your deposit is deducted from the final costs.
Payments are due on day of service unless prior arrangements are made. Invoices will be sent upon completion. Deposits can be paid via bank transfer or following the link below.
We require at least 48 hours' notice for cancellations or rescheduling.
Last minute cancellations (less than 24 hours) forfeit their $100 deposit.
If the information given at the time of booking (i.e. condition of property, number of bedrooms/bathrooms/living areas, a fee may be added. This will be communicated at the time of arrival before commencement of work.
Our cleaners will not move heavy furniture or handle hazardous material.
If you are not satisfied with a service, please contact us within 24hours. We will happily return to address any issues at no extra cost.
Our staff are trained professionals and should not be requested to perform tasks outside their scope of practice.
Clients are responsible for providing access to the home at the scheduled time. Entry can be arranged via keys, codes or someone meeting at the property.
Blinds: We do offer a service to remove marks, blemishes or stains. This must be communicated at the time of booking and a fee applies.
Removal of stickers or removable hooks. Due to the possibility of damaging paint work we do not remove any stickers or removable hooks.
Unless you specifically request us to clean your ceiling, we do not clean ceilings as part of our cleans.
Grout Cleaning: We manually scrub tiles as part of our cleans (i.e. showers) however we do not specialize in grout cleaning. This is a service separate to that of our cleans.
We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.